Returns

Please contact RGC for a returns authorisation before despatching any returns no returns will be accepted without authorisation. 

You may return your RGC purchase(s) within 28 days from receipt for an exchange. If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, RGC will not accept the returned items.

Incorrectly purchased items (wrong size ordered) can be exchanged but the customer is responsible for all delivery costs  

RGC will only accept returns from purchase(s) that have been made directly from RGC web shop.

All Personalised Items are non-returnable . This does not affect your statutory rights.

Any order returned must include the original order number

Sional Ltd
Unit 5a Llanfairfechan Ind Estate
Llannerch Road
Llanfairfechan LL33 0EB

We strongly recommend that customers use a recorded, trackable service to return items as RGC accepts no responsibility for returned items which are lost or stolen in the post.

Please note that we will not refund exchange/return postage costs. In certain circumstances only where it is deemed the fault of RGC for the exchange/refund of an item, the cost of postage to return the original item(s) may be refunded to the customer. If you feel this is applicable to you, please enclose a receipt of postage. Without a receipt of postage, no refund of postage will be given.

Personalised orders

All Personalised items are non-returnable. A return will only be permitted if the garment is faulty, damaged or printed incorrectly. We accept no responsibility once a replica shirt has been printed, including if a player leaves the team and/or their team number changes, or if the badge changes in the future.

Refunds

Refunds will only be given in the same form of payment as the original purchase. Refunds are usually processed within 7 working days, and at the latest within 28 days of receiving returned item(s).

Exchanges

If an exchange is required, it will be sent back to the customer via standard delivery within 10 working days of receiving the item. Delivery costs will be at the customers expense.

Damaged or Defective Products

For RGC, quality is paramount. We thoroughly test all our products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.

Returned damaged products are inspected by RGC and refunded/replaced if the damage is the result of a manufacturing defect or deviation from factory specifications. Please note the life expectancy of any RGC product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. RGC products damaged by normal wear and tear, abuse or negligence, have exceeded the reasonable life of the product are not refunded/replaced.